We ship from Perth, Western Australia and dispatch all orders within 1-2 business days of your purchase.

AUSTRALIA
Standard Shipping (6-8 business days. We ship from Perth, Western Australia)
FREE shipping for orders over $80 AUD or $11 for orders under $80 AUD

Express Shipping (2–4 business days)
$4 for orders over $80 AUD or $15 for orders under $80 AUD

NEW ZEALAND
FREE shipping for orders over $80 AUD or $15 AUD for orders under $80 AUD
Standard Shipping (12-16 business days)

Please note that these are estimates provided by Australia Post and may differ.

We have gone through 16 samples to get to this end product, so we are confident in our product. We offer a 30 day money back guarantee (from the date of arrival). 

Refunds exclude the price of shipping.

Steps to getting your refund

1. Contact us via email on hello@uncrumpled.com.au. Please let us know your order number and reason for the refund request.
2. Once we approve your refund, you will need to send the product back to us (please keep a tracking number) within 7 days.
3. The customer is liable for any return shipping costs (excluding faulty products)
4. The refund will be processed within 3 business days of the return products arriving to us.
5. It may take up to 10 days for the monies to be refunded back to your original payment method. 

If your product arrives faulty please let us know within 14 days of product arrival at hello@uncrumpled.com.au